What is CVE-2020-14048?

CVE-2020-14048 is a high-severity vulnerability in Zohocorp Manageengine Servicedesk Plus, classified under Missing Authentication for Critical Function. CVSS score: 7.5/10. Published 2020-06-12.

How severe is CVE-2020-14048?

High severity. CVSS v3 base score is 7.5 out of 10.

Auth bypass in Zohocorp Manageengine Servicedesk Plus

CVE-2020-14048

Zoho ManageEngine ServiceDesk Plus before 11.1 build 11115 allows remote unauthenticated attackers to change the installation status of deployed agents.

Vulnerability class: Broken Authentication

Published 2020-06-12 · last modified 2026-06-17.

CVSS v3 metric

CVSS v3 base score 7.5 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:N.

EPSS exploit prediction

EPSS: 0.048 (91.7th percentile), scored 2026-09-29.

Low probability of exploitation in the next 30 days, but still tracked. 92nd percentile — 91.7% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS over last 30 days · oldest: 0.048 · newest: 0.048 · change: 0.000

Affected products

Zohocorp Manageengine Servicedesk Plus — versions 8.2, 9.0, 9.1

Weakness classification (CWE)

CWE-306 — Missing Authentication for Critical Function

References

www.manageengine.com/products/service-desk/on-premises/readme.html (Vendor Advisory)
gitlab.com/eLeN3Re/CVE-2020-14048 (Third Party Advisory)

Frequently asked questions

What is CVE-2020-14048?: CVE-2020-14048 is a high-severity vulnerability in Zohocorp Manageengine Servicedesk Plus, classified under Missing Authentication for Critical Function. CVSS score: 7.5/10. Published 2020-06-12.
How severe is CVE-2020-14048?: High severity. CVSS v3 base score is 7.5 out of 10.