Auth bypass in Zammad

CVE-2026-84464

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, zammad's External Data Source feature, used to look up records from an external system, did not properly verify whether a user was allowed to see a specific ticket, user, group, or organization before including its details in a request to that external system. An authenticated user, including one with only basic customer access, could exploit this by referencing another record's ID, and thereby view details of tickets, customer accounts, teams, or organizations that did not belong to them. This issue is fixed in version 7.1.2.

Vulnerability class: Information Disclosure

Published · last modified .

EPSS exploit prediction

EPSS: 0.003 (21.7th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 22nd percentile — 21.7% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-84464: held from 0.003 to 0.003.

EPSS over last 30 days · oldest: 0.003 · newest: 0.003 · change: 0.000

Affected products

Weakness classification (CWE)

References