XSS in Zammad
CVE-2026-84463
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a user with Knowledge Base editing rights for a category can embed a video widget in a published answer with a specially crafted value. When the answer is rendered, that value is inserted into the page's HTML without being escaped for its attribute context, allowing it to break out and inject additional HTML into the page. When another user who has permission to switch between user sessions views the affected answer, the injected HTML causes their browser to silently send a request to Zammad's session-switching endpoint using their own active credentials. This results in switching their session to an account chosen by the person who wrote the Knowledge Base answer. No action is required from the viewer beyond opening the published answer. This issue is fixed in version 7.1.2.
Vulnerability class: XSS (Cross-Site Scripting)
Published · last modified .
EPSS exploit prediction
EPSS: 0.002 (4.2th percentile), scored .
Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 4th percentile — 4.2% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.002 · newest: 0.002 · change: 0.000
Affected products
- Zammad — versions < 7.1.2