RCE in Zammad
CVE-2026-84462
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
Vulnerability class: Drupalgeddon 2 (CVE-2018-7600)
Published · last modified .
EPSS exploit prediction
EPSS: 0.003 (20.2th percentile), scored .
Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 20th percentile — 20.2% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.003 · newest: 0.003 · change: 0.000
Affected products
- Zammad — versions < 7.1.2