Vulnerability in Ladybird Web Solution Faveo Helpdesk

CVE-2026-72554

A broken access control vulnerability in Ladybird Web Solution Faveo Helpdesk 2.0.3 allows any self-registered customer to read ticket conversations belonging to other customers via the v1 REST API. The API verifies the existence of the requested ticket but not ownership, enabling any authenticated user to access arbitrary ticket threads including internal agent notes containing sensitive information.

Published · last modified .

CVSS v3 metric

CVSS v3 base score 6.5 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N.

EPSS exploit prediction

EPSS: 0.004 (28.3th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 28th percentile — 28.3% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-72554: held from 0.003 to 0.004.

EPSS over last 30 days · oldest: 0.003 · newest: 0.004 · change: +0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-72554?
CVE-2026-72554 is a medium-severity vulnerability in Ladybird Web Solution Faveo Helpdesk, classified under Improper Access Control. CVSS score: 6.5/10. Published 2026-08-11.
How severe is CVE-2026-72554?
Medium severity. CVSS v3 base score is 6.5 out of 10.