Auth bypass in Zammad

CVE-2026-63204

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summarize endpoint and receive the AI provider error message stored for that run, even if the run belongs to a ticket the agent is not authorized to access. The disclosure is limited to the provider error string; ticket content is not exposed. This issue is fixed in version 7.1.2.

Vulnerability class: IDOR (Insecure Direct Object Reference)

Published · last modified .

EPSS exploit prediction

EPSS: 0.003 (21.5th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 22nd percentile — 21.5% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-63204: held from 0.003 to 0.003.

EPSS over last 30 days · oldest: 0.003 · newest: 0.003 · change: 0.000

Affected products

Weakness classification (CWE)

References