Auth bypass in Freescout-Help-Desk Freescout

CVE-2026-53591

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted `In-Reply-To` header. No credentials, tokens, or prior access are required. The injected message is rendered in the agent UI as a legitimate customer reply, the conversation is automatically reopened, and the `last_reply_from` field is set to the attacker's identity. Version 1.8.223 contains a fix.

Vulnerability class: Broken Authentication

Published · last modified .

CVSS v3 metric

CVSS v3 base score 8.6 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:H/A:L.

EPSS exploit prediction

EPSS: 0.004 (29.9th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 30th percentile — 29.9% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-53591: held from 0.004 to 0.004.

EPSS over last 30 days · oldest: 0.004 · newest: 0.004 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-53591?
CVE-2026-53591 is a high-severity vulnerability in Freescout-Help-Desk Freescout, classified under Improper Authentication. CVSS score: 8.6/10. Published 2026-07-20.
How severe is CVE-2026-53591?
High severity. CVSS v3 base score is 8.6 out of 10.