Auth bypass in Freescout-Help-Desk Freescout

CVE-2026-48811

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, FreeScout allows a non-admin user to permanently delete an internal note (private thread) from any conversation, even after that user's access to the mailbox containing the conversation has been revoked. The ThreadPolicy::delete authorization policy does not verify mailbox membership, so a former team member retains destructive write access to notes they created. This vulnerability is fixed in 1.8.221.

Vulnerability class: Broken Access Control

Published · last modified .

CVSS v3 metric

CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N.

EPSS exploit prediction

EPSS: 0.003 (15.3th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 15th percentile — 15.3% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-48811: held from 0.002 to 0.003.

EPSS over last 30 days · oldest: 0.002 · newest: 0.003 · change: +0.001

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-48811?
CVE-2026-48811 is a medium-severity vulnerability in Freescout-Help-Desk Freescout, classified under Missing Authorization. CVSS score: 4.3/10. Published 2026-05-29.
How severe is CVE-2026-48811?
Medium severity. CVSS v3 base score is 4.3 out of 10.