Auth bypass in Freescout-Help-Desk Freescout

CVE-2026-48810

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, while investigating the ThreadPolicy::delete issue reported previously, the same missing mailbox membership check was found in the sibling ThreadPolicy::edit method. A user with the PERM_EDIT_CONVERSATIONS permission who created a message or internal note in Mailbox A can rewrite that thread's body after an administrator removes them from Mailbox A, because the policy checks only authorship and a global permission flag — not current mailbox membership. This vulnerability is fixed in 1.8.221.

Published · last modified .

CVSS v3 metric

CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N.

EPSS exploit prediction

EPSS: 0.003 (15.3th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 15th percentile — 15.3% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-48810: held from 0.002 to 0.003.

EPSS over last 30 days · oldest: 0.002 · newest: 0.003 · change: +0.001

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-48810?
CVE-2026-48810 is a medium-severity vulnerability in Freescout-Help-Desk Freescout, classified under Improper Authorization. CVSS score: 4.3/10. Published 2026-05-29.
How severe is CVE-2026-48810?
Medium severity. CVSS v3 base score is 4.3 out of 10.