Information disclosure in Otrs

CVE-2026-48189

An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X

Vulnerability class: Information Disclosure

Published · last modified .

CVSS v3 metric

CVSS v3 base score 5.7 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N.

EPSS exploit prediction

EPSS: 0.003 (25.1th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 25th percentile — 25.1% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-48189: held from 0.002 to 0.003.

EPSS over last 30 days · oldest: 0.002 · newest: 0.003 · change: +0.001

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-48189?
CVE-2026-48189 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 5.7/10. Published 2026-06-01.
How severe is CVE-2026-48189?
Medium severity. CVSS v3 base score is 5.7 out of 10.