Auth bypass in Awesomesupport Awesome Support – WordPress Helpdesk & Plugin

CVE-2026-4654

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.

Vulnerability class: IDOR (Insecure Direct Object Reference)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 5.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N.

EPSS exploit prediction

EPSS: 0.004 (35.5th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 36th percentile — 35.5% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-4654: held from 0.003 to 0.004.

EPSS over last 30 days · oldest: 0.003 · newest: 0.004 · change: +0.001

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-4654?
CVE-2026-4654 is a medium-severity vulnerability in Awesomesupport Awesome Support – WordPress Helpdesk & Plugin, classified under Authorization Bypass Through User-Controlled Key. CVSS score: 5.3/10. Published 2026-04-08.
How severe is CVE-2026-4654?
Medium severity. CVSS v3 base score is 5.3 out of 10.