Auth bypass in Freescout-Help-Desk Freescout

CVE-2026-41906

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.214, the Change Customer modal correctly hides out-of-scope customers through the mailbox-filtered search endpoint, but the backend conversation_change_customer action accepts any supplied customer_email. A low-privileged agent can forge a request and bind a visible conversation to a hidden customer in another mailbox. This issue has been patched in version 1.8.214.

Vulnerability class: IDOR (Insecure Direct Object Reference)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 7.1 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N.

EPSS exploit prediction

EPSS: 0.003 (19.2th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 19th percentile — 19.2% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-41906: held from 0.002 to 0.003.

EPSS over last 30 days · oldest: 0.002 · newest: 0.003 · change: +0.001

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-41906?
CVE-2026-41906 is a high-severity vulnerability in Freescout-Help-Desk Freescout, classified under Authorization Bypass Through User-Controlled Key. CVSS score: 7.1/10. Published 2026-05-07.
How severe is CVE-2026-41906?
High severity. CVSS v3 base score is 7.1 out of 10.