XSS in Freescout-Help-Desk Freescout

CVE-2026-41904

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, a user with updateAutoReply permission can store an XSS payload in the mailbox auto-reply message. The payload is rendered unescaped in the auto-reply email sent to every customer who contacts the mailbox. Email clients do not enforce CSP, so the payload executes in the customer's webmail / mail-client context. This issue has been patched in version 1.8.217.

Vulnerability class: XSS (Cross-Site Scripting)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 7.6 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:H/I:L/A:N.

EPSS exploit prediction

EPSS: 0.003 (20.0th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 20th percentile — 20.0% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-41904: held from 0.002 to 0.003.

EPSS over last 30 days · oldest: 0.002 · newest: 0.003 · change: +0.001

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-41904?
CVE-2026-41904 is a high-severity vulnerability in Freescout-Help-Desk Freescout, classified under Cross-site Scripting. CVSS score: 7.6/10. Published 2026-05-07.
How severe is CVE-2026-41904?
High severity. CVSS v3 base score is 7.6 out of 10.