Vulnerability in Freescout-Help-Desk Freescout

CVE-2026-41902

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, the /user-setup/{hash} endpoint accepts a 60-character random invite_hash to set a new user's password. The endpoint performs no expiration check — the hash remains valid indefinitely until consumed. Combined with realistic hash-leakage scenarios (forwarded invite emails, HTTP referrer to external CDNs on the setup page, server-side log exposure, abandoned invite emails in shared inboxes), this enables unauthenticated permanent account takeover months or years after invite issuance. If the leaked invite was sent to an admin, the takeover yields admin access. This issue has been patched in version 1.8.217.

Published · last modified .

CVSS v3 metric

CVSS v3 base score 9.1 (Critical). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N.

EPSS exploit prediction

EPSS: 0.004 (34.9th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 35th percentile — 34.9% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-41902: held from 0.002 to 0.004.

EPSS over last 30 days · oldest: 0.002 · newest: 0.004 · change: +0.002

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-41902?
CVE-2026-41902 is a critical-severity vulnerability in Freescout-Help-Desk Freescout, classified under Insufficient Session Expiration. CVSS score: 9.1/10. Published 2026-05-07.
How severe is CVE-2026-41902?
Critical severity. CVSS v3 base score is 9.1 out of 10.