Information disclosure in Freescout-Help-Desk Freescout

CVE-2026-41183

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, the assigned-only restriction is applied to direct conversation view and folder queries, but not to non-folder query builders. Global search and the AJAX filter path still reveal conversations that should be hidden. Version 1.8.215 fixes the vulnerability.

Vulnerability class: Information Disclosure

Published · last modified .

CVSS v3 metric

CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N.

EPSS exploit prediction

EPSS: 0.004 (27.4th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 27th percentile — 27.4% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-41183: held from 0.002 to 0.004.

EPSS over last 30 days · oldest: 0.002 · newest: 0.004 · change: +0.001

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-41183?
CVE-2026-41183 is a medium-severity vulnerability in Freescout-Help-Desk Freescout, classified under Information Disclosure. CVSS score: 4.3/10. Published 2026-04-21.
How severe is CVE-2026-41183?
Medium severity. CVSS v3 base score is 4.3 out of 10.