Auth bypass in Freescout-Help-Desk Freescout

CVE-2026-40591

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled `customer_id`, `name`, `to_email`, and `phone` values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying `to_email`. Version 1.8.214 fixes the vulnerability.

Vulnerability class: IDOR (Insecure Direct Object Reference)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 7.1 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N.

EPSS exploit prediction

EPSS: 0.003 (24.9th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 25th percentile — 24.9% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-40591: held from 0.002 to 0.003.

EPSS over last 30 days · oldest: 0.002 · newest: 0.003 · change: +0.001

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-40591?
CVE-2026-40591 is a high-severity vulnerability in Freescout-Help-Desk Freescout, classified under Authorization Bypass Through User-Controlled Key. CVSS score: 7.1/10. Published 2026-04-21.
How severe is CVE-2026-40591?
High severity. CVSS v3 base score is 7.1 out of 10.