Auth bypass in Freescout-Help-Desk Freescout

CVE-2026-40589

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, a low-privileged agent can edit a visible customer and add an email address already owned by a hidden customer in another mailbox. The server discloses the hidden customer’s name and profile URL in the success flash, reassigns the hidden email to the visible customer, and rebinds hidden-mailbox conversations for that email to the visible customer. Version 1.8.214 fixes the issue.

Vulnerability class: IDOR (Insecure Direct Object Reference)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 7.6 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L.

EPSS exploit prediction

EPSS: 0.004 (29.9th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 30th percentile — 29.9% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-40589: held from 0.002 to 0.004.

EPSS over last 30 days · oldest: 0.002 · newest: 0.004 · change: +0.001

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-40589?
CVE-2026-40589 is a high-severity vulnerability in Freescout-Help-Desk Freescout, classified under Authorization Bypass Through User-Controlled Key. CVSS score: 7.6/10. Published 2026-04-21.
How severe is CVE-2026-40589?
High severity. CVSS v3 base score is 7.6 out of 10.