Auth bypass in Freescout-Help-Desk Freescout

CVE-2026-40570

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.

Vulnerability class: IDOR (Insecure Direct Object Reference)

Published · last modified .

EPSS exploit prediction

EPSS: 0.004 (33.1th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 33rd percentile — 33.1% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-40570: held from 0.002 to 0.004.

EPSS over last 30 days · oldest: 0.002 · newest: 0.004 · change: +0.002

Affected products

Weakness classification (CWE)

References