Vulnerability in Freescout-Help-Desk Freescout

CVE-2026-40567

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the `{%customer.fullName%}` signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.

Published · last modified .

CVSS v3 metric

CVSS v3 base score 5.8 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N.

EPSS exploit prediction

EPSS: 0.004 (33.4th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 33rd percentile — 33.4% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-40567: held from 0.002 to 0.004.

EPSS over last 30 days · oldest: 0.002 · newest: 0.004 · change: +0.002

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-40567?
CVE-2026-40567 is a medium-severity vulnerability in Freescout-Help-Desk Freescout, classified under Improper Encoding or Escaping of Output. CVSS score: 5.8/10. Published 2026-04-21.
How severe is CVE-2026-40567?
Medium severity. CVSS v3 base score is 5.8 out of 10.