XSS in Freescout

CVE-2026-40565

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, FreeScout's linkify() function in app/Misc/Helper.php converts plain-text URLs in email bodies into HTML anchor tags without escaping double-quote characters (") in the URL. HTMLPurifier (called first via getCleanBody()) preserves literal " characters in text nodes. linkify() then wraps URLs including those " chars inside an unescaped href="..." attribute, breaking out of the href and injecting arbitrary HTML attributes. Version 1.8.213 fixes the issue.

Vulnerability class: XSS (Cross-Site Scripting)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 6.1 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N.

EPSS exploit prediction

EPSS: 0.003 (23.3th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 23rd percentile — 23.3% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-40565: held from 0.002 to 0.003.

EPSS over last 30 days · oldest: 0.002 · newest: 0.003 · change: +0.001

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-40565?
CVE-2026-40565 is a medium-severity vulnerability in Freescout, classified under Cross-site Scripting. CVSS score: 6.1/10. Published 2026-04-21.
How severe is CVE-2026-40565?
Medium severity. CVSS v3 base score is 6.1 out of 10.