What is CVE-2026-39384?

CVE-2026-39384 is a high-severity vulnerability in Freescout-help-desk Freescout, classified under Authorization Bypass Through User-Controlled Key. CVSS score: 7.6/10. Published 2026-04-07.

How severe is CVE-2026-39384?

High severity. CVSS v3 base score is 7.6 out of 10.

Auth bypass in Freescout-help-desk Freescout

CVE-2026-39384

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1…

Vulnerability class: IDOR (Insecure Direct Object Reference)

EPSS: 0.000 (14.6th percentile) — read the EPSS interpretation.

CVSS v3 metric

CVSS v3 base score 7.6 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L.

Affected products

Freescout-help-desk Freescout — versions < 1.8.212

Weakness classification (CWE)

CWE-639 — Authorization Bypass Through User-Controlled Key

References

https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-j6v9-22vq-53vh (x_refsource_CONFIRM)
https://github.com/freescout-help-desk/freescout/commit/b395a1179117af5e2df704c6bad71feeb301b4ce (x_refsource_MISC)

Frequently asked questions

What is CVE-2026-39384?: CVE-2026-39384 is a high-severity vulnerability in Freescout-help-desk Freescout, classified under Authorization Bypass Through User-Controlled Key. CVSS score: 7.6/10. Published 2026-04-07.
How severe is CVE-2026-39384?: High severity. CVSS v3 base score is 7.6 out of 10.