Auth bypass in Freescout

CVE-2026-39384

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.

Vulnerability class: IDOR (Insecure Direct Object Reference)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 7.6 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L.

EPSS exploit prediction

EPSS: 0.003 (24.5th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 25th percentile — 24.5% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-39384: held from 0.002 to 0.003.

EPSS over last 30 days · oldest: 0.002 · newest: 0.003 · change: +0.001

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-39384?
CVE-2026-39384 is a high-severity vulnerability in Freescout, classified under Authorization Bypass Through User-Controlled Key. CVSS score: 7.6/10. Published 2026-04-07.
How severe is CVE-2026-39384?
High severity. CVSS v3 base score is 7.6 out of 10.