Auth bypass in Zammad

CVE-2026-34837

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1, he REST endpoint POST /api/v1/ai_assistance/text_tools/:id contains an authorization failure. Context data (e.g., a group or organization) supplied to be used in the AI prompt were not checked if they are accessible for the current user. This leads to having data present in the AI prompt that were not authorized before being used. A user needs to have ticket.agent permission to be able to use the provided context data. This vulnerability is fixed in 7.0.1.

Vulnerability class: Broken Access Control

Published · last modified .

CVSS v3 metric

CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N.

EPSS exploit prediction

EPSS: 0.003 (19.7th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 20th percentile — 19.7% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-34837: held from 0.002 to 0.003.

EPSS over last 30 days · oldest: 0.002 · newest: 0.003 · change: +0.001

Affected products

  • Zammad — versions 7.0.0, >= 7.0.0, < 7.0.1

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-34837?
CVE-2026-34837 is a medium-severity vulnerability in Zammad, classified under Missing Authorization. CVSS score: 4.3/10. Published 2026-04-08.
How severe is CVE-2026-34837?
Medium severity. CVSS v3 base score is 4.3 out of 10.