XSS in Freescout

CVE-2026-32754

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.208 and below are vulnerable to Stored Cross-Site Scripting (XSS) through FreeScout's email notification templates. Incoming email bodies are stored in the database without sanitization and rendered unescaped in outgoing email notifications using Blade's raw output syntax {!! $thread->body !!}. An unauthenticated attacker can exploit this vulnerability by simply sending an email, and when opened by any subscribed agent or admin as part of their normal workflow, enabling universal HTML injection (phishing, tracking) and, in vulnerable email clients, JavaScript execution (session hijacking, credential theft, account takeover) affecting all recipients simultaneously. This issue has been fixed in version 1.8.209.

Vulnerability class: XSS (Cross-Site Scripting)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 9.3 (Critical). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:H/A:N.

EPSS exploit prediction

EPSS: 0.006 (47.4th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 47th percentile — 47.4% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-32754: held from 0.005 to 0.006.

EPSS over last 30 days · oldest: 0.005 · newest: 0.006 · change: +0.001

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-32754?
CVE-2026-32754 is a critical-severity vulnerability in Freescout, classified under Cross-site Scripting. CVSS score: 9.3/10. Published 2026-03-19.
How severe is CVE-2026-32754?
Critical severity. CVSS v3 base score is 9.3 out of 10.