Vulnerability in Freescout
CVE-2026-32752
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
EPSS: 0.003 (20.5th percentile) — read the EPSS interpretation.
Affected products
- Freescout
- Freescout-help-desk Freescout — versions < 1.8.209
Weakness classification (CWE)
References
- security-advisories@github.com (x_refsource_CONFIRM, Exploit, Mitigation, Vendor Advisory)
- security-advisories@github.com (Patch, x_refsource_MISC)
- security-advisories@github.com (Product, x_refsource_MISC, Release Notes)