SSRF in Cisco Packaged Contact Center Enterprise
CVE-2026-20314
A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device. This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to send arbitrary network requests that are sourced from the affected device. To exploit this vulnerability, the attacker must have valid user credentials on the affected device.
Vulnerability class: SSRF (Server-Side Request Forgery)
Published · last modified .
CVSS v3 metric
CVSS v3 base score 5.0 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:N/I:L/A:N.
EPSS exploit prediction
EPSS: 0.004 (35.6th percentile), scored .
Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 36th percentile — 35.6% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.003 · newest: 0.004 · change: +0.002
Affected products
- Cisco Packaged Contact Center Enterprise — versions 10.5(1), 10.5(1)_ES7, 10.5(2)
- Cisco Unified Contact Center Enterprise — versions 10.5, 10.5(1), 11.0
Weakness classification (CWE)
References
Frequently asked questions
- What is CVE-2026-20314?
- CVE-2026-20314 is a medium-severity vulnerability in Cisco Packaged Contact Center Enterprise, classified under Server-Side Request Forgery (SSRF). CVSS score: 5.0/10. Published 2026-08-19.
- How severe is CVE-2026-20314?
- Medium severity. CVSS v3 base score is 5.0 out of 10.