XSS in Cisco Webex Contact Center

CVE-2026-20170

A vulnerability in the Desktop Agent functionality of Cisco Webex Contact Center could have allowed an unauthenticated, remote attacker to conduct cross-site scripting attacks. Cisco has addressed this vulnerability in the Cisco Webex Contact Center service, and no customer action is needed. This vulnerability existed because HTML and script content was not properly handled. Prior to this vulnerability being addressed, an attacker could have exploited this vulnerability by persuading a user to follow a malicious link. A successful exploit could have allowed the attacker to steal sensitive information from the browser, including authentication and session information.

Published · last modified .

CVSS v3 metric

CVSS v3 base score 6.1 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N.

EPSS exploit prediction

EPSS: 0.002 (11.5th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 12th percentile — 11.5% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-20170: held from 0.002 to 0.002.

EPSS over last 30 days · oldest: 0.002 · newest: 0.002 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-20170?
CVE-2026-20170 is a medium-severity vulnerability in Cisco Webex Contact Center, classified under Improper Neutralization of Script-Related HTML Tags in a Web Page (Basic XSS). CVSS score: 6.1/10. Published 2026-04-15.
How severe is CVE-2026-20170?
Medium severity. CVSS v3 base score is 6.1 out of 10.