Auth bypass in Psmplugins Supportcandy – Helpdesk & Customer Support Ticket System

CVE-2026-1251

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.4.4 via the 'add_reply' function due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with subscriber-level access and above, to steal file attachments uploaded by other users by specifying arbitrary attachment IDs in the 'description_attachments' parameter, re-associating those files to their own tickets and removing access from the original owners.

Vulnerability class: IDOR (Insecure Direct Object Reference)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 5.4 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N.

EPSS exploit prediction

EPSS: 0.003 (21.9th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 22nd percentile — 21.9% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2026-1251: held from 0.003 to 0.003.

EPSS over last 30 days · oldest: 0.003 · newest: 0.003 · change: +0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-1251?
CVE-2026-1251 is a medium-severity vulnerability in Psmplugins Supportcandy – Helpdesk & Customer Support Ticket System, classified under Authorization Bypass Through User-Controlled Key. CVSS score: 5.4/10. Published 2026-01-31.
How severe is CVE-2026-1251?
Medium severity. CVSS v3 base score is 5.4 out of 10.