XSS in Rabilal Js Help Desk – Ai-Powered Support & Ticketing System

CVE-2026-118046

The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to Stored DOM-Based Cross-Site Scripting via the 'jsticket_message' parameter in all versions up to, and including, 5.0.2 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. The payload fires specifically when an administrator or agent opens the affected ticket and the page initializes VenoBox, which reads the browser-decoded data-title attribute and passes it to jQuery .html(), making routine ticket review the trigger condition.

Vulnerability class: XSS (Cross-Site Scripting)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 6.4 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N.

EPSS exploit prediction

No EPSS score from FIRST.org yet. New CVEs usually get one within a few days; no score means no signal yet, not low risk. How EPSS works.

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-118046?
CVE-2026-118046 is a medium-severity vulnerability in Rabilal Js Help Desk – Ai-Powered Support & Ticketing System, classified under Cross-site Scripting. CVSS score: 6.4/10. Published 2026-11-07.
How severe is CVE-2026-118046?
Medium severity. CVSS v3 base score is 6.4 out of 10.