Auth bypass in Faveosuite Faveo-Helpdesk
CVE-2026-111676
Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.
Vulnerability class: IDOR (Insecure Direct Object Reference)
Published · last modified .
CVSS v3 metric
CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N.
EPSS exploit prediction
No EPSS score from FIRST.org yet. New CVEs usually get one within a few days; no score means no signal yet, not low risk. How EPSS works.
Affected products
Weakness classification (CWE)
References
- hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor (third-party-advisory)
- github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/hel… (technical-description)
- github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php (technical-description)
- VulnCheck Advisory: Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint (third-party-advisory)
Frequently asked questions
- What is CVE-2026-111676?
- CVE-2026-111676 is a medium-severity vulnerability in Faveosuite Faveo-Helpdesk, classified under Authorization Bypass Through User-Controlled Key. CVSS score: 4.3/10. Published 2026-10-16.
- How severe is CVE-2026-111676?
- Medium severity. CVSS v3 base score is 4.3 out of 10.