Privilege escalation in Freescout-Help-Desk Freescout

CVE-2026-103985

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.

Vulnerability class: Privilege Escalation

Published · last modified .

CVSS v3 metric

CVSS v3 base score 7.1 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N.

EPSS exploit prediction

No EPSS score from FIRST.org yet. New CVEs usually get one within a few days; no score means no signal yet, not low risk. How EPSS works.

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2026-103985?
CVE-2026-103985 is a high-severity vulnerability in Freescout-Help-Desk Freescout, classified under Improper Privilege Management. CVSS score: 7.1/10. Published 2026-11-06.
How severe is CVE-2026-103985?
High severity. CVSS v3 base score is 7.1 out of 10.