Deserialization in Freescout

CVE-2025-54366

FreeScout is a lightweight free open source help desk and shared inbox built with PHP (Laravel framework). In versions 1.8.185 and below, there is a critical deserialization vulnerability in the /conversation/ajax endpoint that allows authenticated users with knowledge of the APP_KEY to achieve remote code execution. The vulnerability occurs when the application processes the attachments_all and attachments POST parameters through the insecure Helper::decrypt() function, which performs unsafe deserialization of user-controlled data without proper validation. This flaw enables attackers to create arbitrary objects and manipulate their properties, leading to complete compromise of the web application. This is fixed in version 1.8.186.

Vulnerability class: Insecure Deserialization

Published · last modified .

CVSS v3 metric

CVSS v3 base score 8.8 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H.

EPSS exploit prediction

EPSS: 0.010 (60.7th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 61st percentile — 60.7% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2025-54366: held from 0.010 to 0.010.

EPSS over last 30 days · oldest: 0.010 · newest: 0.010 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2025-54366?
CVE-2025-54366 is a high-severity vulnerability in Freescout, classified under Deserialization of Untrusted Data. CVSS score: 8.8/10. Published 2025-07-26.
How severe is CVE-2025-54366?
High severity. CVSS v3 base score is 8.8 out of 10.