What is CVE-2025-48481?

CVE-2025-48481 is a critical-severity vulnerability in Freescout, classified under Improper Enforcement of Behavioral Workflow. CVSS score: 9.8/10. Published 2025-05-30.

How severe is CVE-2025-48481?

Critical severity. CVSS v3 base score is 9.8 out of 10.

Vulnerability in Freescout

CVE-2025-48481

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, an attacker with an unactivated email invitation containing invite_hash, can exploit this vulnerability to self-activate their account, despite it being blocked or deleted, by leveraging the invitation link from the email to gain initial access to the account. This issue has been patched in version 1.8.180.

EPSS: 0.005 (42.8th percentile) — read the EPSS interpretation.

CVSS v3 metric

CVSS v3 base score 9.8 (Critical). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H.

Affected products

Freescout
Freescout-help-desk Freescout — versions < 1.8.180

Weakness classification (CWE)

CWE-841 — Improper Enforcement of Behavioral Workflow

References

security-advisories@github.com (x_refsource_CONFIRM, Exploit, Vendor Advisory)

Frequently asked questions

What is CVE-2025-48481?: CVE-2025-48481 is a critical-severity vulnerability in Freescout, classified under Improper Enforcement of Behavioral Workflow. CVSS score: 9.8/10. Published 2025-05-30.
How severe is CVE-2025-48481?: Critical severity. CVSS v3 base score is 9.8 out of 10.