Auth bypass in Freescout

CVE-2025-48474

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.

Vulnerability class: Broken Access Control

Published · last modified .

CVSS v3 metric

CVSS v3 base score 8.1 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N.

EPSS exploit prediction

EPSS: 0.005 (37.6th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 38th percentile — 37.6% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2025-48474: held from 0.005 to 0.005.

EPSS over last 30 days · oldest: 0.005 · newest: 0.005 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2025-48474?
CVE-2025-48474 is a high-severity vulnerability in Freescout, classified under Incorrect Authorization. CVSS score: 8.1/10. Published 2025-05-29.
How severe is CVE-2025-48474?
High severity. CVSS v3 base score is 8.1 out of 10.