What is CVE-2025-48474?

CVE-2025-48474 is a high-severity vulnerability in Freescout, classified under Incorrect Authorization. CVSS score: 8.1/10. Published 2025-05-29.

How severe is CVE-2025-48474?

High severity. CVSS v3 base score is 8.1 out of 10.

Auth bypass in Freescout

CVE-2025-48474

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.

Vulnerability class: Broken Access Control

EPSS: 0.004 (33.2th percentile) — read the EPSS interpretation.

CVSS v3 metric

CVSS v3 base score 8.1 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N.

Affected products

Freescout
Freescout-help-desk Freescout — versions < 1.8.180

Weakness classification (CWE)

CWE-863 — Incorrect Authorization

References

security-advisories@github.com (x_refsource_CONFIRM, Exploit, Vendor Advisory)
security-advisories@github.com (Patch, x_refsource_MISC)

Frequently asked questions

What is CVE-2025-48474?: CVE-2025-48474 is a high-severity vulnerability in Freescout, classified under Incorrect Authorization. CVSS score: 8.1/10. Published 2025-05-29.
How severe is CVE-2025-48474?: High severity. CVSS v3 base score is 8.1 out of 10.