Auth bypass in Freescout

CVE-2025-48473

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.

Vulnerability class: Broken Access Control

Published · last modified .

CVSS v3 metric

CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N.

EPSS exploit prediction

EPSS: 0.004 (27.9th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 28th percentile — 27.9% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2025-48473: held from 0.004 to 0.004.

EPSS over last 30 days · oldest: 0.004 · newest: 0.004 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2025-48473?
CVE-2025-48473 is a medium-severity vulnerability in Freescout, classified under Incorrect Authorization. CVSS score: 4.3/10. Published 2025-05-29.
How severe is CVE-2025-48473?
Medium severity. CVSS v3 base score is 4.3 out of 10.