Auth bypass in Freescout
CVE-2025-48473
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.
Vulnerability class: Broken Access Control
EPSS: 0.003 (24.5th percentile) — read the EPSS interpretation.
CVSS v3 metric
CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N.
Affected products
- Freescout
- Freescout-help-desk Freescout — versions < 1.8.179
Weakness classification (CWE)
References
- security-advisories@github.com (x_refsource_CONFIRM, Exploit, Vendor Advisory)
- security-advisories@github.com (Patch, x_refsource_MISC)
Frequently asked questions
- What is CVE-2025-48473?
- CVE-2025-48473 is a medium-severity vulnerability in Freescout, classified under Incorrect Authorization. CVSS score: 4.3/10. Published 2025-05-29.
- How severe is CVE-2025-48473?
- Medium severity. CVSS v3 base score is 4.3 out of 10.