Auth bypass in Freescout

CVE-2025-48472

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, there is no check to ensure that the user is disabling notifications for the mailbox to which they already have access. Moreover, the code explicitly implements functionality that if the user does not have access to the mailbox, then after disabling (enabling) notifications for this mailbox, the user will gain access to it. This issue has been patched in version 1.8.179.

Vulnerability class: Broken Access Control

Published · last modified .

CVSS v3 metric

CVSS v3 base score 8.1 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N.

EPSS exploit prediction

EPSS: 0.004 (31.7th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 32nd percentile — 31.7% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2025-48472: held from 0.004 to 0.004.

EPSS over last 30 days · oldest: 0.004 · newest: 0.004 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2025-48472?
CVE-2025-48472 is a high-severity vulnerability in Freescout, classified under Incorrect Authorization. CVSS score: 8.1/10. Published 2025-05-29.
How severe is CVE-2025-48472?
High severity. CVSS v3 base score is 8.1 out of 10.