RCE in Freescout

CVE-2025-48390

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.178, FreeScout is vulnerable to code injection due to insufficient validation of user input in the php_path parameter. The backticks characters are not removed, as well as tabulation is not removed. When checking user input, the file_exists function is also called to check for the presence of such a file (folder) in the file system. A user with the administrator role can create a translation for the language, which will create a folder in the file system. Further in tools.php, the user can specify the path to this folder as php_path, which will lead to the execution of code in backticks. This issue has been patched in version 1.8.178.

Vulnerability class: RCE (Remote Code Execution)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 7.2 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H.

EPSS exploit prediction

EPSS: 0.009 (57.9th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 58th percentile — 57.9% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2025-48390: held from 0.009 to 0.009.

EPSS over last 30 days · oldest: 0.009 · newest: 0.009 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2025-48390?
CVE-2025-48390 is a high-severity vulnerability in Freescout, classified under Code Injection. CVSS score: 7.2/10. Published 2025-05-29.
How severe is CVE-2025-48390?
High severity. CVSS v3 base score is 7.2 out of 10.