Deserialization in Freescout

CVE-2025-48389

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.178, FreeScout is vulnerable to deserialization of untrusted data due to insufficient validation. Through the set function, a string with a serialized object can be passed, and when getting an option through the get method, deserialization will occur, which will allow arbitrary code execution This issue has been patched in version 1.8.178.

Vulnerability class: Insecure Deserialization

Published · last modified .

CVSS v3 metric

CVSS v3 base score 7.2 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H.

EPSS exploit prediction

EPSS: 0.009 (58.4th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 58th percentile — 58.4% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2025-48389: held from 0.009 to 0.009.

EPSS over last 30 days · oldest: 0.009 · newest: 0.009 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2025-48389?
CVE-2025-48389 is a high-severity vulnerability in Freescout, classified under Deserialization of Untrusted Data. CVSS score: 7.2/10. Published 2025-05-29.
How severe is CVE-2025-48389?
High severity. CVSS v3 base score is 7.2 out of 10.