XSS in Sytel Softdial Contact Center
CVE-2025-2495
Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to upload XML files to the server with JavaScript code injected via the ‘/softdial/scheduler/save.php’ resource. The injected code will execute when the uploaded file is loaded via the ‘/softdial/scheduler/load.php’ resource and can redirect the victim to malicious sites or steal their login information to spoof their identity.
Vulnerability class: XSS (Cross-Site Scripting)
Published · last modified .
CVSS v3 metric
CVSS v3 base score 5.4 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N.
EPSS exploit prediction
EPSS: 0.002 (12.4th percentile), scored .
Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 12th percentile — 12.4% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.002 · newest: 0.002 · change: +0.000
Affected products
- Sytel Softdial Contact Center
- Sytel Ltd Softdial Contact Center — versions all versions
Weakness classification (CWE)
Public proof-of-concept exploits
References
- www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-co… (Third Party Advisory)
Frequently asked questions
- What is CVE-2025-2495?
- CVE-2025-2495 is a medium-severity vulnerability in Sytel Softdial Contact Center, classified under Cross-site Scripting. CVSS score: 5.4/10. Published 2025-03-18.
- How severe is CVE-2025-2495?
- Medium severity. CVSS v3 base score is 5.4 out of 10.
- Is CVE-2025-2495 known to be exploited?
- 1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.