What is CVE-2025-2495?

CVE-2025-2495 is a medium-severity vulnerability in Sytel Softdial Contact Center, classified under Cross-site Scripting. CVSS score: 5.4/10. Published 2025-03-18.

How severe is CVE-2025-2495?

Medium severity. CVSS v3 base score is 5.4 out of 10.

Is CVE-2025-2495 known to be exploited?

1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.

XSS in Sytel Softdial Contact Center

CVE-2025-2495

Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to upload XML files to the server with JavaScript code injected via the ‘/softdial/scheduler/save.php’ resource. The injected code will execute when the uploaded file is loaded via the ‘/softdial/scheduler/load.php’ resource and can redirect the victim to malicious sites or steal their login information to spoof their identity.

Vulnerability class: XSS (Cross-Site Scripting)

EPSS: 0.002 (12.1th percentile) — read the EPSS interpretation.

CVSS v3 metric

CVSS v3 base score 5.4 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N.

Affected products

Sytel Softdial_contact_center
Sytel Ltd Softdial Contact Center — versions all versions

Weakness classification (CWE)

CWE-79 — Cross-site Scripting

Public proof-of-concept exploits

fkie-cad/nvd-json-data-feeds

References

cve-coordination@incibe.es (Third Party Advisory)

Frequently asked questions

What is CVE-2025-2495?: CVE-2025-2495 is a medium-severity vulnerability in Sytel Softdial Contact Center, classified under Cross-site Scripting. CVSS score: 5.4/10. Published 2025-03-18.
How severe is CVE-2025-2495?: Medium severity. CVSS v3 base score is 5.4 out of 10.
Is CVE-2025-2495 known to be exploited?: 1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.