Path Traversal in Sytel Softdial Contact Center
CVE-2025-2493
Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.
Vulnerability class: Path Traversal (Directory Traversal)
EPSS: 0.005 (40.0th percentile) — read the EPSS interpretation.
CVSS v3 metric
CVSS v3 base score 7.5 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N.
Affected products
- Sytel Softdial_contact_center
- Sytel Ltd Softdial Contact Center — versions all versions
Weakness classification (CWE)
Public proof-of-concept exploits
References
- cve-coordination@incibe.es (Third Party Advisory)
Frequently asked questions
- What is CVE-2025-2493?
- CVE-2025-2493 is a high-severity vulnerability in Sytel Softdial Contact Center, classified under Path Traversal. CVSS score: 7.5/10. Published 2025-03-18.
- How severe is CVE-2025-2493?
- High severity. CVSS v3 base score is 7.5 out of 10.
- Is CVE-2025-2493 known to be exploited?
- 1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.