Path Traversal in Sytel Softdial Contact Center
CVE-2025-2493
Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.
Vulnerability class: Path Traversal (Directory Traversal)
Published · last modified .
CVSS v3 metric
CVSS v3 base score 7.5 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N.
EPSS exploit prediction
EPSS: 0.005 (43.0th percentile), scored .
Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 43rd percentile — 43.0% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.005 · newest: 0.005 · change: +0.000
Affected products
- Sytel Softdial Contact Center
- Sytel Ltd Softdial Contact Center — versions all versions
Weakness classification (CWE)
Public proof-of-concept exploits
References
- www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-co… (Third Party Advisory)
Frequently asked questions
- What is CVE-2025-2493?
- CVE-2025-2493 is a high-severity vulnerability in Sytel Softdial Contact Center, classified under Path Traversal. CVSS score: 7.5/10. Published 2025-03-18.
- How severe is CVE-2025-2493?
- High severity. CVSS v3 base score is 7.5 out of 10.
- Is CVE-2025-2493 known to be exploited?
- 1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.