Information disclosure in Otrs Ag
CVE-2025-24389
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
EPSS: 0.001 (3.5th percentile) — read the EPSS interpretation.
CVSS v3 metric
CVSS v3 base score 6.3 (Medium). Vector: CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N.
Affected products
- Otrs Ag — versions 7.0.x, 8.0.x, 2023.x
- Otrs Ag ((Otrs)) Community Edition — versions 6.0.x
Weakness classification (CWE)
References
Frequently asked questions
- What is CVE-2025-24389?
- CVE-2025-24389 is a medium-severity vulnerability in Otrs Ag, classified under Insertion of Sensitive Information into Log File. CVSS score: 6.3/10. Published 2025-01-27.
- How severe is CVE-2025-24389?
- Medium severity. CVSS v3 base score is 6.3 out of 10.