Auth bypass in Cisco Unified Contact Center Express

CVE-2025-20358

A vulnerability in the Contact Center Express (CCX) Editor application of Cisco Unified CCX could allow an unauthenticated, remote attacker to bypass authentication and obtain administrative permissions pertaining to script creation and execution. This vulnerability is due to improper authentication mechanisms in the communication between the CCX Editor and an affected Unified CCX server. An attacker could exploit this vulnerability by redirecting the authentication flow to a malicious server and tricking the CCX Editor into believing the authentication was successful. A successful exploit could allow the attacker to create and execute arbitrary scripts on the underlying operating system of an affected Unified CCX server, as an internal non-root user account.

Vulnerability class: Broken Authentication

EPSS: 0.009 (57.9th percentile) — read the EPSS interpretation.

CVSS v3 metric

CVSS v3 base score 9.4 (Critical). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L.

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2025-20358?
CVE-2025-20358 is a critical-severity vulnerability in Cisco Unified Contact Center Express, classified under Missing Authentication for Critical Function. CVSS score: 9.4/10. Published 2025-11-05.
How severe is CVE-2025-20358?
Critical severity. CVSS v3 base score is 9.4 out of 10.