Auth bypass in Elextensions Elex WordPress Helpdesk & Customer Ticketing System
CVE-2025-12169
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.
Vulnerability class: Broken Access Control
Published · last modified .
CVSS v3 metric
CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N.
EPSS exploit prediction
EPSS: 0.002 (7.5th percentile), scored .
Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 7th percentile — 7.5% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.002 · newest: 0.002 · change: 0.000
Affected products
Weakness classification (CWE)
References
- www.wordfence.com/threat-intel/vulnerabilities/id/ae2ac493-e6df-4083-8601-65635… (Third Party Advisory)
- plugins.trac.wordpress.org/changeset/3391816 (Patch)
Frequently asked questions
- What is CVE-2025-12169?
- CVE-2025-12169 is a medium-severity vulnerability in Elextensions Elex WordPress Helpdesk & Customer Ticketing System, classified under Missing Authorization. CVSS score: 4.3/10. Published 2025-11-21.
- How severe is CVE-2025-12169?
- Medium severity. CVSS v3 base score is 4.3 out of 10.