Auth bypass in Elextensions Elex WordPress Helpdesk & Customer Ticketing System

CVE-2025-10039

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support tickets.

Vulnerability class: IDOR (Insecure Direct Object Reference)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N.

EPSS exploit prediction

EPSS: 0.003 (19.2th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 19th percentile — 19.2% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2025-10039: held from 0.003 to 0.003.

EPSS over last 30 days · oldest: 0.003 · newest: 0.003 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2025-10039?
CVE-2025-10039 is a medium-severity vulnerability in Elextensions Elex WordPress Helpdesk & Customer Ticketing System, classified under Authorization Bypass Through User-Controlled Key. CVSS score: 4.3/10. Published 2025-11-21.
How severe is CVE-2025-10039?
Medium severity. CVSS v3 base score is 4.3 out of 10.