Vulnerability in Otrs

CVE-2024-6540

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Published · last modified .

CVSS v3 metric

CVSS v3 base score 5.7 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N.

EPSS exploit prediction

EPSS: 0.004 (31.0th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 31st percentile — 31.0% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2024-6540: held from 0.004 to 0.004.

EPSS over last 30 days · oldest: 0.004 · newest: 0.004 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2024-6540?
CVE-2024-6540 is a medium-severity vulnerability in Otrs, classified under CWE-790. CVSS score: 5.7/10. Published 2024-07-15.
How severe is CVE-2024-6540?
Medium severity. CVSS v3 base score is 5.7 out of 10.