RCE in Freescout

CVE-2024-29185

FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the `App_Key` of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the `App_Key`, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue.

Vulnerability class: Command Injection (OS Command Injection)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 9.0 (Critical). Vector: CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:H.

EPSS exploit prediction

EPSS: 0.017 (76.7th percentile), scored .

Low probability of exploitation in the next 30 days, but still tracked. 77th percentile — 76.7% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2024-29185: held from 0.017 to 0.017.

EPSS over last 30 days · oldest: 0.017 · newest: 0.017 · change: 0.000

Affected products

Weakness classification (CWE)

Public proof-of-concept exploits

References

Frequently asked questions

What is CVE-2024-29185?
CVE-2024-29185 is a critical-severity vulnerability in Freescout, classified under OS Command Injection. CVSS score: 9.0/10. Published 2024-03-22.
How severe is CVE-2024-29185?
Critical severity. CVSS v3 base score is 9.0 out of 10.
Is CVE-2024-29185 known to be exploited?
1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.