What is CVE-2024-28989?

CVE-2024-28989 is a medium-severity vulnerability in Solarwinds Web Help Desk, classified under Use of Hard-coded Cryptographic Key. CVSS score: 5.5/10. Published 2025-02-11.

How severe is CVE-2024-28989?

Medium severity. CVSS v3 base score is 5.5 out of 10.

Vulnerability in Solarwinds Web Help Desk

CVE-2024-28989

SolarWinds Web Help Desk was found to have a hardcoded cryptographic key that could allow the disclosure of sensitive information from the software.

Published 2025-02-11 · last modified 2026-06-17.

CVSS v3 metric

CVSS v3 base score 5.5 (Medium). Vector: CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N.

EPSS exploit prediction

EPSS: 0.003 (18.8th percentile), scored 2026-09-29.

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 19th percentile — 18.8% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS over last 30 days · oldest: 0.003 · newest: 0.003 · change: +0.000

Affected products

Solarwinds Web Help Desk — versions 12.8.4 and previous versions
Solarwinds Web Help Desk

Weakness classification (CWE)

References

www.solarwinds.com/trust-center/security-advisories/CVE-2024-28989 (Vendor Advisory)
documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12… (Release Notes)

Frequently asked questions

What is CVE-2024-28989?: CVE-2024-28989 is a medium-severity vulnerability in Solarwinds Web Help Desk, classified under Use of Hard-coded Cryptographic Key. CVSS score: 5.5/10. Published 2025-02-11.
How severe is CVE-2024-28989?: Medium severity. CVSS v3 base score is 5.5 out of 10.