Deserialization in Solarwinds Web Help Desk
CVE-2024-28986
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
Vulnerability class: Insecure Deserialization
EPSS: 0.846 (99.7th percentile) — read the EPSS interpretation.
CVSS v3 metric
CVSS v3 base score 9.8 (Critical). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H.
Affected products
- Solarwinds Web Help Desk — versions previous versions
- Solarwinds Web_help_desk — versions 12.8.3
Weakness classification (CWE)
CISA KEV (Known Exploited Vulnerabilities)
This CVE is on the CISA KEV catalog, added on . CISA KEV inclusion means CISA has confirmed in-the-wild exploitation; US federal agencies are required to remediate within a published due date.
BOD 22-01 due date: .
Required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Public proof-of-concept exploits
References
- psirt@solarwinds.com (Vendor Advisory)
- psirt@solarwinds.com (Broken Link, Vendor Advisory)
- 134c704f-9b21-4f2e-91b3-4a467353bcc0 (US Government Resource)
Frequently asked questions
- What is CVE-2024-28986?
- CVE-2024-28986 is a critical-severity vulnerability in Solarwinds Web Help Desk, classified under Deserialization of Untrusted Data. CVSS score: 9.8/10. Published 2024-08-13.
- How severe is CVE-2024-28986?
- Critical severity. CVSS v3 base score is 9.8 out of 10.
- Is CVE-2024-28986 known to be exploited?
- Yes. CVE-2024-28986 is listed in the CISA Known Exploited Vulnerabilities catalog (added 2024-08-15), indicating it is being actively exploited. 3 public proof-of-concept repositories are indexed.