Privilege escalation in Otrs

CVE-2024-23794

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

Published · last modified .

CVSS v3 metric

CVSS v3 base score 5.2 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N.

EPSS exploit prediction

EPSS: 0.003 (17.2th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 17th percentile — 17.2% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2024-23794: held from 0.003 to 0.003.

EPSS over last 30 days · oldest: 0.003 · newest: 0.003 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2024-23794?
CVE-2024-23794 is a medium-severity vulnerability in Otrs, classified under Incorrect Privilege Assignment. CVSS score: 5.2/10. Published 2024-07-15.
How severe is CVE-2024-23794?
Medium severity. CVSS v3 base score is 5.2 out of 10.