What is CVE-2024-23794?

CVE-2024-23794 is a medium-severity vulnerability in Otrs, classified under Incorrect Privilege Assignment. CVSS score: 5.2/10. Published 2024-07-15.

How severe is CVE-2024-23794?

Medium severity. CVSS v3 base score is 5.2 out of 10.

Privilege escalation in Otrs

CVE-2024-23794

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x

EPSS: 0.003 (19.0th percentile) — read the EPSS interpretation.

CVSS v3 metric

CVSS v3 base score 5.2 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N.

Affected products

Otrs
Otrs Ag — versions 8.0.x, 2023.x, 2024.x

Weakness classification (CWE)

CWE-266 — Incorrect Privilege Assignment

References

security@otrs.com (Vendor Advisory)

Frequently asked questions

What is CVE-2024-23794?: CVE-2024-23794 is a medium-severity vulnerability in Otrs, classified under Incorrect Privilege Assignment. CVSS score: 5.2/10. Published 2024-07-15.
How severe is CVE-2024-23794?: Medium severity. CVSS v3 base score is 5.2 out of 10.