Information disclosure in Rabilal Js Help Desk – Ai-Powered Support & Ticketing System

CVE-2024-13606

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Vulnerability class: Information Disclosure

Published · last modified .

CVSS v3 metric

CVSS v3 base score 7.5 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N.

EPSS exploit prediction

EPSS: 0.004 (34.9th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 35th percentile — 34.9% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2024-13606: held from 0.004 to 0.004.

EPSS over last 30 days · oldest: 0.004 · newest: 0.004 · change: +0.000

Affected products

Weakness classification (CWE)

Public proof-of-concept exploits

References

Frequently asked questions

What is CVE-2024-13606?
CVE-2024-13606 is a high-severity vulnerability in Rabilal Js Help Desk – Ai-Powered Support & Ticketing System, classified under Information Disclosure. CVSS score: 7.5/10. Published 2025-02-13.
How severe is CVE-2024-13606?
High severity. CVSS v3 base score is 7.5 out of 10.
Is CVE-2024-13606 known to be exploited?
2 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.