How severe is CVE-2024-13604?

High severity. CVSS v3 base score is 7.5 out of 10.

Information disclosure in Logoninc Kb Support – Customer Ticket & Helpdesk Plugin, Knowledge Base Plugin

CVE-2024-13604

The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.

Vulnerability class: Information Disclosure

EPSS: 0.004 (36.6th percentile) — read the EPSS interpretation.

CVSS v3 metric

CVSS v3 base score 7.5 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N.

Affected products

Logoninc Kb Support – Customer Ticket & Helpdesk Plugin, Knowledge Base Plugin — versions 0

Weakness classification (CWE)

CWE-200 — Information Disclosure

References

Frequently asked questions

What is CVE-2024-13604?: CVE-2024-13604 is a high-severity vulnerability in Logoninc Kb Support – Customer Ticket & Helpdesk Plugin, Knowledge Base Plugin, classified under Information Disclosure. CVSS score: 7.5/10. Published 2025-04-05.
How severe is CVE-2024-13604?: High severity. CVSS v3 base score is 7.5 out of 10.